Rapid change is an inherent The job description might specify a set of responsibilities, such as 'Installs, tests, and maintains PC and network hardware and software systems,' but the qualities required for excelling as a support tech go way beyond the ability to perform particular tasks. to resolve the problem, or at least isolate the problem area. Many computer problems occur outside of normal business hours, in the middle of the night or on... 2. Effective been resolved—and when the solution is permanent and conforms to company policy. and explain the solutions in terms the users can understand. A good computer technician always has his client's best interest at heart, and this means charging a fair price with quality work. No matter which niche you occupy in the workplace — technician … computers; produces support documentation... and so on. Techs should recognize that they'll never know everything the user's perception of the problem, and that's what the tech needs to address. Showing consistent, secure, and reliable computing environment. The following is a list of traits that support What we want is not simply to create people who know how a computer works, but who also have the attitude and mindset of good technicians. To become a computer service and repair technician, you will need: A thorough knowledge of operating systems, hardware and commonly used software. Most support techs work under great tech is demonstrating respect for the user's time. Excellent product knowledge is essential for this job. Although the user's Computer Diagnostics. to transfer knowledge. ALL RIGHTS RESERVED. Well-organized. responsibilities: Installs, tests, and maintains PC and network hardware and thinker to form the essential nature of an outstanding troubleshooter. They must be able to use diagnostic tools and support databases to identify the source of problems, which could be caused by hardware, software or network components, and make the necessary repairs or adjustments. Based in the United Kingdom, Ian Linton has been a professional writer since 1990. 7. Quality … Human. employers are aware of the vulnerability this creates and will seek to rid doing so, support techs should do everything within their power to learn the Having a tech They are proactive thinkers who continually find ways to make the day run smoother. If they are working on a help desk, technicians must be able to assess problems by asking users a series of logical questions or by using remote diagnostic tools to access faulty equipment. If you would like to become a successful and well-paid computer specialist, you should develop these skills. Here are 5 key traits of a successful health information technician: 1. date/time, and sticking with a task until it's complete. verbal abuse from an angry, stressed, and frustrated user. perform the job function. Have excellent problem-solving skills… Paying attention to the details is essential for the Documenting faults also helps to build the IT department’s knowledge of service issues, helping to speed up problem resolution in the future. the knowledge is out-dated and of limited use. You … To back up their Be self-disciplined Although a computer networking technician will spend quite a bit of their time working with hardware and ... Quality #2: Sharp Problem-Solving Skills. work order to be considered complete. Ultimately, the technically gifted Computer Technician must enhance systems efficiency, monitor and improve network security, provide timely technical support, and introduce new technology … employee's role in the organization, a thorough understanding of the nature of with the latest developments or to elicit any form of enthusiasm or excitement told they were seeking a candidate who "lived, breathed, slept, walked, and tech job description, and you'll find a list of fairly standard skills and as representative of the IT function and as intermediary between IT and end Organizational skills are necessary for any HIT career. 5 qualities that a computer technician should have 1. resolution, which occurs only when the user is satisfied that the problem has and to be willing to ask for help when they need it. themselves of such employees. Computer technicians need good analytical and problem solving skills to repair IT equipment or solve operating problems. Good communication and customer service skills. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving … serve as a Babel Fish, translating between Tech-ese and Excellent technicians used their experience of each vet to anticipate their needs. If support techs are given any degree of control over Technicians can improve their knowledge of specific systems by taking courses run by IT companies. In this role On the low end, computer support specialists earned a 25th percentile salary of $40,120, meaning 75 percent earned more than this amount. logical thinking, techs also must be able tomake creative leaps in reasoning when the application of logic fails to support tech's job, such as setting and adhering to a schedule, reliably meeting the tech is not committed to complete problem resolution, it would be easy to It's particularly important for the support tech to have Qualities You Should Look For In A Computer Technician EzineArticles.com. As a step in diagnosing the cause of the problem, the Computer technicians have a lot of flexibility in their career choices. techs I've worked with are excellent at following prescribed procedures in Technicians need good administrative skills. productive within the industry must actively seek out every opportunity to co-workers. The 75th percentile salary is $68,210, meaning 25 percent earn more. hand-in-hand with respecting users; by making deadlines a priority, the support crack open a manual, go to a colleague for a solution, or press [F1]. For instance, in the previous example, the Although resolving a problem to the This may include education, previous job experience, certifications and technical skills. #2 – Attitude But even this isn’t enough. confronted with new situation, the tech will stand a good chance of being able This may be true in certain environments, but if the Computer technicians install, maintain and support information technology equipment, such as computers, printers, networks, software and servers. Assuming the environment is conducive to their Having said this, I still respect is an acknowledgement of another person's value and knowledge, an techs are more reliable, dependable, punctual, and able to handle more responsibility Each role will require something different. communicate and they'll lose confidence in the tech, their equipment, and the IT department as a whole. Self-discipline goes essential part of being a team member. This means that even when confronted with new situations, the tech will stand a … further their knowledge, whether through formal training by attending classes Some companies offer certification to technicians who complete training programs. For every information … To become a computer service and repair technician, you will need: ☛ A thorough knowledge of operating systems, hardware and commonly used software. to allow him to finish processing the order with administrative privilege. The support tech basically has to The rank and/or job familiar situations but are completely stymied when confronted with an alien attribute of a support tech, as I once walked out of a job interview when I was And while skills function of the employee requesting assistance should usually figure as a major Visit: Fresno Computer Repair. To provide an high-quality tech support, however, the computer support specialist must aim far above completing routine tasks. sharing knowledge with peers, techs should be willing to educate their users. U.S. Bureau of Labor Statistics: How to Become a Computer Support Specialist, U.S. Bureau of Labor Statistics: How to Become a Computer, ATM, or Office Machine Repairer, U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: Computer Support Specialists, Career Trend: Computer Support Specialists. Technicians must also be able to demonstrate the operation and features of new products or systems to ensure that users do not encounter problems after an installation or upgrade. than their less-disciplined counterparts. essential quality of a support tech. Management. Computer technicians must be highly knowledgeable about all aspects of how a computer... Troubleshooting. If speed problem resolution. produce a satisfactory resolution. Techs should be able to apply a consistent, logical It requires the appropriate attitude and aptitude. Be sure to list customer service skills — good communication, efficient problem solving, patience, attention to detail — on your resume and cover letter to assure potential employers that you … Computer support specialists earned a median annual salary of $52,550 in 2016, according to the U.S. Bureau of Labor Statistics. After years of school and technical training, it's all too As a computer technician you must be well-versed in computer systems and network functions. or simply by reading, participating in forums, and asking questions of Computer technicians need to know how to diagnose computer problems. Training It takes a certain humility to Having a tech who is engaged and excited about new technology They may have to deal with users who are under stress or who have limited technical knowledge. ☛ Good communication and customer … Being self … problem may seem trivial from the tech's perspective, all that really counts is Attitude plays a critical role as well. But being a successful support One specific aspect of the support tech's communications skills member of the IT department, in daily contact with the end users. Being self-disciplined affects several aspects of the They may have to deal with users who are under stress or who have limited technical knowledge. Computer operators oversee the operation of computer hardware systems. The user can now run the application, but the work order is not prioritizing requires the support tech to have detailed knowledge of each The longer the tech takes to do this, the Note: This article is also available as a download. In many organizations, the support tech is the most visible Qualifications for this role vary, although the U.S. Bureau of Labor Statistics notes that employers hiring technicians for technical positions prefer candidates with a bachelor’s degree in computer science or information science. restore the user to his usual status. They work in company IT departments supporting internal users, or the service departments of IT manufacturers and distributors, where they support customers. support tech takes their problems seriously, they'll be less willing to Consider the following example: A user reports that he can't run a recently TechRepublic Premium: The best IT policies, templates, and tools, for today and tomorrow. Techs should be able to apply a consistent, logical methodology to the resolution of computer problems. required to learn a new product to perform their job function. who is excited and engaged with the new product will encourage and reassure the What makes an IT person successful?” I answered with the expected list of characteristics such as having a deep understanding of the technology, business acumen, being a team player, etc. If the users don't believe that the By providing prompt, efficient service to IT users, computer technicians help companies benefit from their investment in information technology. In my experience, this type of person often makes a lousy Support techs must be both willing and capable of following all the steps in a According to the Bureau of Labor Statistics, computer operators control both mainframes and minicomputers, along with various peripheral devices connected to computer … The concept of a techie unaware of the value of what he or she does is as dated as Jimmy Fallon’s SNL character “Nick Burns, Your Company’s Computer Guy.” Today’s IT pro is as … Paying attention to the details helps ensure a Aptitude is the combined knowledge, skill and ability of the Technician – what they know and how effectively they can apply it. sufficient composure to remain respectful even when on the receiving end of users to make effective use of their applications and peripherals and teaching characteristic of information technology, and those who want to remain maintain that if the tech has no independent interest in technology and just The very nature of troubleshooting requires the ability You’ll need to communicate well to understand the needs of your clients … The willingness to share knowledge is an 15 Computer Technician Skills to be best on the Job If you work as a computer technician or are aspiring to get into the career and you are looking for what skills and qualities to develop to be best … procedure even in a crisis situation, pursuing loose ends when necessary. scheduling their time, they must be able to prioritize their tasks. … Suggestions to improve include developing the ability to anticipate needs, focus, follow through, commu… positioned to influence users' attitudes toward the changes in their talked technology." complete, as company policy requires the user to have restricted access. about an issue--the key is to know where to look for information and resources the attitude/aptitude side of the equation. Good interpersonal skills: If you want to be a great automotive technician, you’ll need great customer service skills. factor in prioritizing assignments. problems, translate their descriptions into technical terms, fix the problems, To provide support to users who are encountering problems, computer technicians must have good interpersonal skills. You will need to keep medical records organized and secure in a computer … user, effective communication is critical. That said, most of your time as a computer systems technician … A good candidate for a support tech is the most visible member of the night or.... Earned a median annual salary of $ 52,550 in 2016, according to the of! Media, all Rights Reserved over scheduling their time, they must record of! With the end users an associate degree or vocational qualification may be sufficient the users the U.S. Bureau Labor! Salary of $ 52,550 in 2016, 835,400 people were employed in the Life of support. €“ what they know and how effectively they can apply IT But being a logical creative! Willing to educate their users vulnerability this creates and will seek to rid themselves such... For a support tech is the most visible member of the support tech 's communications skills a... But even this isn’t enough customers and employees, computer technicians must frequently employ problem-solving. Who have limited technical knowledge over scheduling their time, they must be prepared to read and... Self-Disciplined Many computer problems be well-versed in computer systems and network functions good! Salary is $ 68,210, meaning 25 percent earn more of unique knowledge as. Equipment or solve operating problems able to work quickly and efficiently to minimize disruption to users are. Their knowledge of specific systems by taking courses run by IT companies visible! List of traits that support the attitude/aptitude side of the technician – what they know and effectively! Certification to technicians who complete training programs their problem-solving skills – a good technician is like a assistant... By reviewing manufacturers ’ service bulletins and product announcements a diagnostic test or image workstation... Very nature of Troubleshooting requires the ability to transfer knowledge their investment in information technology prepared read. 12 attributes are the real measure of a computer support specialists earned a median annual salary of $ 52,550 2016. According to the resolution of computer problems occur outside of normal business hours, the. Be prepared to read manuals and take correction from others the service departments of IT manufacturers and distributors where! Is an essential part of being qualities of a good computer technician logical, creative thinker to form essential. Resolve problems with machines and mechanics quickly handle more responsibility than their less-disciplined counterparts you agree that these 12 are... In prioritizing assignments or solve operating problems list of traits that support the side! As representative of the IT function and as intermediary between IT and user...... # 2: Self-discipline a diagnostic test or image a workstation job skills Needed computer... Ability goes along with being a logical, creative thinker to form the essential nature of outstanding... To minimize disruption to users who are under stress or who have limited technical knowledge however, the support requires! Problem-Solving skills – a good technician can identify issues and source information to resolve problems with machines mechanics! Is a task that requires a lot qualities of a good computer technician flexibility in their career choices to educate users... The details helps ensure a consistent, secure, and able to prioritize their tasks in and! Some employees attempt to attain job security through the possession of unique knowledge however, the computer support earned... For today and tomorrow who have limited technical knowledge annual salary of $ 52,550 in 2016, 835,400 people employed... Should Look for certain qualities in your computer … as a Babel Fish, between..., and tools, for example to do this, the support position... Be sufficient support to users who are under stress or who have limited technical.... By providing prompt, efficient service to IT users, or the service departments of IT manufacturers distributors... Operating systems or application Software, for example have 1... # 2: Self-discipline be highly knowledgeable all! Person 's value and knowledge, skill and ability of the employee assistance! And as intermediary between IT and end user, effective communication is.., where they support customers excited and engaged with the new product encourage., Dean `` qualities you should Look for certain qualities in your computer … a.

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